Frequently Asked Questions (FAQs)

We’ve compiled answers to some of the most common questions to make your shopping experience at Smiles Kids as seamless as possible.

1. What countries do you ship to?

We currently ship to most countries worldwide. Shipping is free for all orders in the USA and Canada. For other countries, shipping costs are calculated at checkout.

2. How long does shipping take?

USA and Canada: 7-14 business days.
International Orders: 10-21 business days.
Please note that delivery times may vary depending on your location and customs processing.

3. How can I track my order?

Once your order is shipped, we’ll send you an email with a tracking number and a link to track your package in real time.

4. What is your return policy?

We offer a 30-day return policy. To be eligible for a return:

The item must be unused and in its original packaging.
Certain items, such as personal hygiene products, are non-returnable.
For more details, please visit our Return Policy.

5. What payment methods do you accept?

We accept the following payment methods:

Credit/Debit Cards (Visa, MasterCard, American Express)
PayPal
Other local payment options (where applicable).

6. What if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact us at Contact@smileskids.com with your order number and photos of the item. We’ll arrange a replacement or refund promptly.

7. How can I contact your support team?

You can reach us at Contact@smileskids.com, and we’ll respond within 24-48 hours.

8. Do you offer discounts or promotions?

Yes! We often run promotions and special discounts. Follow us on Instagram or Facebook to stay updated on our latest deals.

9. Can I change or cancel my order after placing it?

If your order hasn’t been processed yet, we can make changes or cancellations. Please contact us at Contact@smileskids.com as soon as possible.

10. Do you offer gift wrapping or special packaging?

Yes, we offer gift wrapping for select products. You can add this option during checkout if available.

Don’t see your question here? Feel free to contact us at Contact@smileskids.com—we’re happy to help!