Refund Policy
Effective Date: [Insert Date]
At Smiles Kids, we strive to provide high-quality products and exceptional customer service. However, if you are not completely satisfied with your purchase, we are here to help.
Returns
- You have 30 days from the date of delivery to request a return.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Items such as [personalized items, gift cards, or perishable goods] are not eligible for returns.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, a refund will be processed to your original method of payment within 5-7 business days.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
- If you receive a defective or damaged item, please contact us immediately at Contact@smileskids.com. We will arrange a replacement or provide a solution.
How to Initiate a Return
- Email us at Contact@smileskids.com with your order number and reason for return.
- We will provide you with return instructions and the address to send your item.
Late or Missing Refunds
- If you haven’t received your refund yet, first check your bank account again.
- Then contact your credit card company or bank; processing time may vary.
- If you’ve done all of this and still have not received your refund, please contact us at Contact@smileskids.com.
Contact Us
If you have any questions about our refund policy, feel free to contact us at:
- Email: Contact@smileskids.com